Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Raheem Residency's relationship with you in relation to this website.
The term 'Raheem Residency' or 'us' or 'we' refers to the owner of the website whose corporate office is Personalised Holidays India Pvt. Ltd., XX/1100, Beach Road, Alleppey- 688012, Kerala, India. Our company registration number is U55101KL2002PTC015464 Cochin. The term 'you' refers to the user or viewer of our website. Your booking on this website is conditional on you accepting the following terms and conditions:
By completing your hotel reservation you accept that you have read, understood and accepted the terms.
You warrant that you are 18 years of age and have legal capacity to use this site. 
You warrant that all personal information submitted during accommodation bookings and membership registration is correct. 
You accept financial responsibility for all transactions made under your name or account.
Rates are applicable for people from all nationalities except where it is specified.
A maximum of three rooms can be booked on a given date. For group bookings above five rooms please mail the enquiry to contact@raheemresidency.com .
Availability can change at any time during the booking process. 
Your reservation is confirmed only after the payment process is completed and you receive a confirmation message.
When you have a guaranteed reservation with us and we are unable to accommodate you for any reason, we will arrange accommodation for you at another hotel in the same category or will issue the full refund.
The  Check in time is 12 noon and  Check out time is 11 a.m. Early check-ins and late check-outs are subject to availability.
The management reserves the right to modify these terms and conditions at any time without notice and you agree that your use of this site will be conditional upon the terms and conditions in force.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Raheem Residency's prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of India. All disputes that might arise will be settled only in the jurisdiction of Alleppey (Kerala, India)

If you have any enquiry, request or suggestions, please do not hesitate to contact us for assistance.

Booking Procedure
Please submit your reservation through the booking page and complete the payment procedure.
Please print out the form of booking confirmation and check it over to make sure every detail is correct. 
For any incorrectness on the booking confirmation, please contact our reservations office by email: contact@raheemresidency.com and obtain the necessary amendments.
All the Govt. taxes are extra and will added in the invoice and collected at the time of check out.
All Houseboats are outsourced and are on full board basis.  Check in 12.30 pm  Check out 9 am. All Beverages on extra payment. 
Inclusions:
The accommodation cost includes the following:
Accommodation with breakfast  in the specific type of room for the specified number of days.
Extra beds only if specified on your booking

Payment Policy

At the time of booking the full amount or 20% of the full amount will be deducted from your credit card depending on the period you have booked for and as per the policy referred in the booking page. 
This amount is non-refundable. The balance payment will be debited from the same card account 30 days prior to your arrival date.
Reservations for December, January and February will be confirmed with full advance payment at the time of booking.
We will be sending a request with a link/page to make the balance payment through our website or email. If a valid booking fails to make balance payment before 30 days of the arrival date, the booking will be treated as cancelled.
Payment transactions are encrypted by a secure payment system endorsed by a leading bank. 
This ensures that the credit card details are not revealed to anyone other than the financial institutions required to process payment.
Payment may be made by Visa & MasterCard.
In case the payment is made by credit card of a different person, you agree that you have obtained legal authorization from the credit card holder to make reservations on his behalf.
If you prefer to not use your credit card online, you may also send an email to our reservations office as an enquiry for reservations. 
All rates are subject to change without notice.

Cancellation & Refund Policy

Raheem Residency believes in helping its customers as far as possible, and has therefore a liberal  Cancellation & Refund Policy. Under this policy:
For cancellations made 15-30 days prior to the date of arrival, 50% of the total room charges will be charged as retention.
For cancellations made less than 15 days prior to the date of arrival or no show, no refund will be made. The hotel has the right to levy retention charges for the entire stay and no refund will be made.
Amendment of bookings can be made before 30 days of check-in date as per the availability.
Reservations for the period 20th December to 10th January cannot be modified or cancelled.
No amendment of booking will be considered on or less than 30 days prior to the arrival date unless there is an availability of rooms in that particular month.
Due to security reasons, refund of amount, if any, will be made only after 120 days from the payment date through bank transfer.
No shows are subject to cancellation charges of 100% of the total amount up to and including the entire length of stay for the total number of rooms booked.
Early departures will be charged for the entire length of stay.
Requests for amendments and cancellations to be sent by mail directly to contact@raheemresidency.com
Acknowledgement of receipt of amendment/cancellation to be obtained from our reservations office.

Privacy Policy

This privacy policy sets out how Raheem Residency uses and protects any information that you give Raheem Residency when you use this website.

Raheem Residency is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Raheem Residency may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01st August 2010.

What we collect

We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact@raheemresidency.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us to the below contact us address.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

Personalised Holidays India Pvt. Ltd.

Raheem Residency
Beach Road, Alleppey - 688012
Kerala, India
T & F: ++ 91 477 2239767 / 2230767
E: contact@raheemresidency.com

Disclaimer policy  
The information contained in this website is for general information purposes only. The information is provided by Raheem Residency and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Raheem Residency. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Raheem Residency takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.